Refund Policy

Last Updated: July 18, 2025

At Calmpus, we want you to be 100% chill with your purchase. If you’re not vibing with an item, we’ve got your back—just follow the steps below.

Time Frame: You’ve got 30 days from the delivery date to request a refund.

Condition: Items must be in their original condition—unused, tags intact, and in the original packaging.

Proof of Purchase: Keep your order number, packing slip, or digital invoice handy.

Some products are like limited‑edition sneakers—no takesies-backsies. These include:

Digital downloads (e‑books, software licenses) once delivered

Gift cards and promotional codes

Sale items marked “Final Sale”

Personal care items if opened (e.g., skincare, cosmetics)

Hit Us Up: Email calmpusemail@gmail.com with your order number and reason for return.

Get Your Return Authorization (RMA): We’ll send you an RMA within 2 business days.

Ship It Back: Pack the item securely, include the RMA slip, and send it to:

Calmpus Returns  
Attn: RMA #123456  
456 E‑Commerce Blvd  
Lagos, Nigeria

Proof of Shipment: Shoot us a photo or tracking number—so we know it’s on the way.

Inspection: We inspect returns in 3–5 business days after arrival.

Approval: If everything checks out, we’ll approve your refund.

Method: Refunds go back to your original payment method.

Timing: It can take 5–7 business days for your bank or card issuer to show the credit.

Want a different size/color? Let us know when you email for your RMA, and we'll process an exchange instead of a refund.

If you prefer store credit, we’ll add a coupon code equal to your item’s value—valid for 12 months.

Still waiting? First, check your bank/card statement.

Then: Contact your card issuer—it can take a few business days to post.

Need our help? Email calmpusemail@gmail.com with your order number.

We’ve got your back. Reach out anytime at calmpusemail@gmail.com or call +234-7043073793